COMMLD 541A: Crisis Communication

Course Description:

Nothing is more dramatic than a crisis. When an organization, company, industry, or individual in the public eye is in a crisis, communication is one of the crucial routes back to normalcy. Oftentimes, organizations find themselves unprepared when a crisis hits and only then think “Oh goodness, we should get a crisis communications plan in place!” Trying to “spin” a bad situation can both be unethical, and ineffective, damaging reputation, and subsequently business.

This course will teach you how to be rapidly responsive, responsible, and to avoid common pitfalls in crisis comms. We will examine how organizations attempt to anticipate and recover from crises, how the broadcast and print media cover different types of crises, how crisis communications fails, and how it succeeds.

Meets Law and Ethics Requirement.