COMMLD 540D: Human-Centered, AI-Augmented Internal Communications

Course Description:

This course explores the intersection of internal communications and artificial intelligence (AI) with an emphasis on human-centricity and organizational culture. Topics will focus on organizational brand, leadership and voice; automation tools and techniques; pitfalls of artificial intelligence; and considerations for diversity, equity, and inclusion, anti-racism, and accessibility.

Students will examine the impact of AI on internal communications practices and strategies within organizations, including integration of AI technologies in communication development and its implications for leadership and decision-making. Students will also develop strength as human-centered, AI-augmented internal communicators, enhancing workflows and sharpening editorial acumen and critical thinking. Each week, students will engage in case study discussions to analyze real-world scenarios and explore the application of AI in different aspects of internal communications.